A clear Return & Refund Policy is crucial for a jewelry brand, as customers often have concerns about sizing and quality. Here is a professional draft tailored for Aromworld.
Return & Refund Policy
Last Updated: April 15, 2026
Thank you for shopping at Aromworld. We value your trust and want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
- Eligibility Window: You have [Insert Number, e.g., 7 or 14] days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags intact.
- Non-Returnable Items: For hygiene reasons, certain items such as earrings cannot be returned unless they arrive damaged. Custom-made or personalized jewelry is also non-returnable.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Processing: If approved, a refund will be initiated to your original method of payment (or via bank transfer for COD orders).
- Timeline: You will receive the credit within [Insert Number, e.g., 5-10] business days, depending on your card issuer’s or bank’s policies.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please contact us immediately at aromworldhelp@gmail.com.
4. Shipping Costs
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or damaged item).
- Non-Refundable: Shipping costs from the original purchase are non-refundable.
5. Damaged Items
If you receive a damaged product, please take a clear photo or an “unboxing video” and contact us within 24 hours of delivery. This helps us process your claim quickly with our courier partners.
How to Initiate a Return
To start a return or exchange, please reach out to us with your Order Number:
- Email: aromworldhelp@gmail.com
- WhatsApp/Call: +91 6284 214 709
- Address: Sunam, Dist. Sangrur, Punjab – 148028